10-digit long code (10DLC): A regular phone number (XXX-XXX-XXXX) - this is the default for Peer-to-Peer Texting. You can customize the area codes of the phone numbers used in your Peer-to-Peer Texting actions.
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Toll-free: A 10-digit phone number with a toll-free area code (855, 833, etc.). Toll-free numbers can be configured for Peer-to-Peer Texting upon request; for certain types of clients/entities, toll-free numbers may confer throughput benefits beyond what is possible for regular 10-digit long codes. Reach out to [email protected] for more information.

10-digit long code (10DLC): A regular phone number (XXX-XXX-XXXX) - this is the default for Broadcast Texting. Your account will have one broadcast number (which you can find in Campaign Settings > Broadcast Texting), with an area code requested when you submitted texting registration. If you would like to edit your broadcast texting number (to a different area code, etc.), reach out to [email protected].

Toll-free: A 10-digit phone number with a toll-free area code (855, 833, etc.). Toll-free numbers can be configured for Broadcast/Automated Texting upon request; for certain types of clients/entities, toll-free numbers may confer throughput benefits beyond what is possible for regular 10-digit long codes. Reach out to [email protected] for more information.
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Short code: A five-digit phone number (XXXXX). Impactive can support short codes for Broadcast/Automated Texting upon request. Note that short codes require additional fees of approximately $1,000 per month, plus one-time setup fees; these are direct pass-through fees from Impactive's underlying messaging provider. Fees vary (new/existing short code, vanity vs. random, etc.); reach out to [email protected] for customized information. But in general, note that Impactive can support either of the following processes, which can take up to three months to complete: