If users see this error when attempting to join a phone banking action, it means that administrators haven't explicitly started the phone bank yet.

Phone banks do not automatically begin when the action is published, nor when the phone banking start time occurs - an administrator must explicitly click Start Phone Bank in order for users to make calls.

To start a phone bank, navigate to the results page for the phone banking action in question. You can find the results page either from the action's individual page:

Or from the results link for that action within the all actions or all phone banking actions list pages:

From either place, you'll land on the phone bank's results page, where you'll see a Start Phone Bank option in the top-right corner:

After clicking Start Phone Bank, users will be able to make calls.

If users are still encountering the error after the phone bank has started, wait a couple of minutes and have them exit and then re-start the phone banking action to refresh the phone bank's status.