[Archived] Peer-to-Peer Texting: Calculating Costs

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Peer to Peer Actions (for Admins)

P2P Frequently Asked Questions

 

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Managing a budget is an important part of running an efficient campaign. Read on to understand how you're being billed for your messages, as we offer full transparency into how messages are being delivered by the carriers.

The fastest way to get a high level insight into your billing is using the My Campaigns dashboard. Using the dashboard, you can filter for activity between any two dates to see how many message segments you're being charge for during the given period:

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This screenshot represents an older design of our application. The look and feel of this feature may be different on your instance of the app. Please stay tuned for an updated screenshot.

You can look at the SMS column and multiply it by the "per SMS" rate in your contract or at your current license tier, and you can do the same for the MMS column.

A common point of confusion is thinking all messages will be charged equally. Carriers charge based on the size of messages generally determined by character count. This means that if your message scripts exceed a certain size, you'll be charged extra. 

At Impactive, messages are billed in segments of 160 characters for every SMS or MMS message. If emojis are included in a script, messages are instead billed in segments of 67 characters for every SMS or MMS. Messages exceeding these character limits will be billed as multiple messages based on the number of segments.

If you want to dig further into your messages to understand how they're being charged and delivered, you can easily do so by exporting them.

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This screenshot represents an older design of our application. The look and feel of this feature may be different on your instance of the app. Please stay tuned for an updated screenshot.

Once exported, you can see every message sent by your campaign and its status and error code (if applicable). You can use the "twilio_segments" column to see how many segments you're being charged for on your invoice and the "twilio_status" column to see whether your message was successfully delivered. Any messages Impactive attempts to send via carriers will incur a charge.

Screenshot_2020-05-19_09.08.46.png

This screenshot represents an older design of our application. The look and feel of this feature may be different on your instance of the app. Please stay tuned for an updated screenshot.

If you'd like to learn more about error codes and what they mean, check out this article on What do Error Codes mean?

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